1. How long does delivery take?
If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
2.How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
3.What time are you likely to call me regarding an order?
We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
4. How do I pay with my credit card without using Paypal?
We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
5. What happens if I entered a wrong character name or selected the wrong server?
Under such instances, there is no call for panic. Simply log on to our website and contact any of our customer service. In order to expedite the process, please furnish us with your actual desired character name, server name and followed by your PayPal email address. We will then rectify the error and will execute delivery according to the new information provided by you.
6. What is Bonus Dollar?
As a way to acknowledge the extended support from all of our great customers, our company newly launched a brand new returning system----Bonus Dollar. Bonus Dollars can be used to consume any currency/items/ powerleveling/ cdkey desired at Ff11-gil.
